About the Company:

- Research has proved that providing employees with fresh coffee and tea increases productivity in any office.

- A vending machine, which dispenses fresh coffee at the touch of a button, thus becomes an absolute necessity.

- Recognizing the huge potential, Coffee Day Beverages embarked on a dynamic journey to become the largest 'fresh milk roasted coffee beans' vending chain with a distinct brand identity of its own.

- Today, we have become the largest player in the segment with over 55,000+ installations across the country.

- And, we continue to grow! We have made freshness an integral part of the vending machine proposition.

- The best ingredients are used and strict quality checks are performed to ensure consistent quality of the coffee beans.

- This enables us to deliver the satisfaction of a freshly brewed cup of beverage.

- Our reach extends across the length and breadth of the country.

- Locations including airport lounges, railway stations, road transport hubs, petrol stations, malls, corporate, offices, schools, colleges, hospitals, restaurants and hotels.

Reports to: Sr. General Manager.

Knowledge, Skills & Abilities: Knowledge:

- Lead team towards achieving customer satisfaction.

- To maintain adherence to SOP.

- Handling all technical issues within the said TAT.

- Help resolve problems through technical & non-technical insights.

Skills:

- Good Leadership and Team management skills.

- Good analytical & problem-solving skills.

- Effective Verbal & written communication skill.

- Good computer knowledge to understand and run service software.

Qualifications:

- B.E/B.Tech (Mechanical, Electronics, Electrical, EEE, Instrumentation or relevant fields) Minimum.

Experience: - 5+ years of experience.

Duties & Responsibilities through the team assigned:

Operation:

- Appointment of new Technicians.

- Taking care of breakdown and maintenance of machines.

- Data collection of machine nos.

- Controlling cost, allocating resources as per priorities and company requirements.

- Handling service data to report to the higher authorities.

- Machines and Spares planning.

- Refurbishment Planning.

- Monitoring all Service Activities.

- Interacting with R&D on machine development.

Financial: Provide excellent customer service.

- Manages the Client Service Coordinators (creates staff schedules, manage workflow, handles staffing and employee issues, enforces departmental policy and procedures).

- Accurately performs registration process for new and existing clients.

- Schedules appointments according to established procedures.

- Make reminder calls to clients.

- Meets agency participatory expectation.

- Assure that staff is provided with proper training, instruction, tools, and methods to perform their jobs.

- Lead and motivate staff in handling change, building trust, and partnership.

- Perform timely performance evaluations, as well as appropriate disciplinary actions.

- Evaluate all Customer Service Staff on communication skills and technical knowledge.

- Ensure that all Customer Service Representatives have up-to-date benefit information.

- Ensure Customer Service follow-up methods and procedures are complete and meet time standards.

- Develop and train senior staff to provide a high level of support.

- Create method to provide feedback and Quality Assurance on identified errors.

- Assist with Client Services as needed.

- Capture and report on all Customer Service measurements, production, and turnaround time metrics.

Location Pune, Mumbai & Hyderabad.