Job Description: CS - Cluster Head (Jamnagar / Kutch )

Level - F - Vice president

Experience: 20 to 25 years in Manufacturing unit

Age: 45 to 52 max

Job Accountability:

The Head of Corporate Services delivers a critical support and coordination role for the whole organization the includes 6 factories / sites situated at different location, committed to high standards and quality responsible for ensuring the integrity and efficiency of company-wide information, administration and governance systems and procedures, the effective co-ordination of administrative support, the provision of a safe and comfortable Office environment and ensure key personnel are supported to deliver effective governance, finance and operational support and delivery.

With Employee Experience at the core, the gearing of the service delivery, workplace activities need a human-centric and engagement focused as possible, New Infrastructure Project Planning and timely execution, F& B Operations Planning and Execution, Design thinking for services, Operations, Web Portals, Team management, Budget Planning & Accountability, Designing & Monitoring Scope of Work & Service Level Agreements for site specific Service contracts, Events F&B and Hospitality planning and execution, Assist Sourcing, Procurement and Financial decisions by providing technical expertise. made with this ultimate target of Employee Delight in mind, while maintaining safe & hygienic working practices all throughout

KEY RESULT AREAS:

- The development, coordination and ongoing improvement of administrative support and information management systems of all sites.

- Delivering good governance, leadership and efficient operational delivery including direct administrative support

- To lead, direct and manage CS work ensuring that services are delivered to time, within budget and to RIL standards, maximizing - performance and seeking continuous improvement, in accordance with the strategies and policies of Company

- Provide overall leadership to the Corporate Services Function by ensuring smooth functioning of the Administration Department

- Develop Leadership within the team and ensure succession planning

- Ensure reduction in operations costs for transactions related to administration

- Ensure continuous process improvement within the department

- Ensure timely and accurate conduct of all activities with respect to administration

- Ensure compliance to statutory / regulatory requirements and internal service standards

- Maximize customer satisfaction

- Hospitality - Development, allotment and upkeep of Guest /Transit houses and Bachelor accommodation. Ensure proper level of hospitality and customer service to all our guests

Visit and Event Management:

- Plan, organize and conduct all major visits and events both at site and in township. Ensure high levels of service and customer delight during all these visits and events.

- Preparation and monitoring of Revenue & Capex Budgets including coordination with Commercial Dept., for necessary approvals at all levels. Also ensure that no shortage of Revenue Budget is felt during the year and all CS activities are completed

- CS team Development, Setting CS process right and supporting business for uninterrupted services from CS and Employee engagement point of view have been quite successful.

- Ensuring that effective internal controls/audit protocols are in place to monitor compliance across standardized policies, procedures and systems

- Developing and managing standardized administrative processes,

- Maintaining consistency and quality of documents, reports and proposals

- Managing different type of canteens and providing facility of high standard food and beverages to the employee of the company at workplace.

- Labor colonies maintenance and operations

- Management of Plant shutdown and emergency services

- Employees Transportation with 350+ buses and 1000+ hired vehicle in shift duties

- Maintenance of Porta cabins, furniture, fixture, tea vending, snack vending machines etc across all sites

- Housekeeping of all offices, public areas common facilities

- Handling of more than 2000+ CS outsourced manpower and 50+ on roll Team

Experience Required:

- 20 to 25 Years in a similar role, managing a corporate support function in a complex organization or factory / manufacturing unit. Experience of systems development, implementation and review, Experience of effecting and supporting systems change across an organisation and with a range of staff roles, disciplines and competences, Experience of delivering organisational efficiencies

Knowledge and Skills:

- Strong governance, administrative, Sound understanding of high quality customer service both internally and externally.

- Sound knowledge of good practice in procurement and organisational risk management.

- Good analytical and lateral thinking skills, Ability to organise, plan and prioritise own workload to meet deadlines and targets.

- Excellent communication and interpersonal skills, Professional and confident approach when dealing with a wide range of people.

Education: Master Degree in Administration/ Hospitality preferable.