Cluster Head

About the job:

Job Description:

Sales Planning and Strategy:

- Creates and recommends a sales strategy for achievement of assigned sales targets e.g. launch plan for new project, achieving Quarterly /Yearly Targets, etc.

- Assigns sales targets to team

- Tracks the Sales Inventory (through Far vision )

- Interacts with customers for sales closure and final negotiations

- Establishes relationship and tie ups with banks for loan disbursement , interest rates and leads

Market Research:

- Identifies external agencies to conduct market research for a prospective deal, assess market potential

- Reviews survey methodology

- Coordinates with external MR agency to conduct

- Macro level market research, SWOT analysis, prevailing prices, competition projects

- Micro level research covering consumer study, consumer profiling , focus group discussions

- Validates research reports given by BD and provides regional inputs

- Channel Partner Network / corporate sales set up and management:

- Defines process and guidelines for creation and management of channel partner / corporate sales

- Shortlists potential channel partner according to company criteria

- Communicates company terms and conditions

- Monitors channel partners for lead generation and conversion

- Supports Channel Partners for post sales customer service

Lead Generation:

- Plans with team members to generate and manage leads

- Monitors lead assignment, categorization and lead management as per guidelines

- Ensures updating of leads database on Google docs

Customer Relationship Management:

- Addresses escalated customer related issues - complains, queries

- Forwards customer complaints to relevant functions and follow up for resolution

Process Improvement & Adherence:

- Identifies processes/procedures in own work area that need improvement

- Recommends process improvement ideas to streamline efficiency/costs/productivity

- Undertakes process improvement activities in own work area

- Complies with company defined guidelines and processes

- Adheres to project timelines.