Cloud Delivery Head - Operations

Key Responsibilities

- Strategic Cloud Operations Leadership: Shape and execute the strategy for managing large-scale cloud operations, ensuring optimal performance, security, and cost efficiency across multiple cloud accounts.

- Large Team Management: Lead and mentor a vast team of over 250 FTEs spanning critical functions including Cloud Operations, Infrastructure Monitoring, Security, Patch Management, and Cost Optimization.

- Revenue & Account Management: Directly manage multiple cloud accounts, demonstrating a strong history of driving success and profitability for engagements with an annual revenue of $15-20M.

- Cloud Best Practices & Architecture: Drive the adoption and implementation of cloud best practices across AWS, Azure, or GCP, ensuring architectural excellence and operational efficiency.

- Financial & Commercial Oversight: Own the management of budgets, costs, and pricing for cloud support services, ensuring profitability and financial targets are met.

- Customer Relationship Management: Serve as a strong customer-facing leader, building and maintaining robust relationships with key stakeholders and clients.

- Infrastructure & IT Operations Management: Possess a good understanding of database and storage technologies.

Oversee ITIL incident management and other IT Operations Management (ITOM) processes for a global infrastructure.

- Monitoring & Metrics: Establish and maintain robust monitoring and metrics frameworks for a global infrastructure, ensuring proactive identification and resolution of issues.

- Operational Excellence: Continuously drive initiatives for process improvement, automation, and operational excellence within the cloud operations function.

Required Skills & Qualifications

- Total Experience: 18+ years of mandatory experience in IT and operations leadership roles.

- Cloud Account Management: Minimum 10 years of experience managing multiple cloud accounts with an annual revenue of $15-20M.

- Large Team Leadership: Proven experience managing more than 250 FTEs across Cloud Ops, Monitoring infrastructure, Security, Patches, and Cost Optimization.

- Cloud Expertise: Extensive experience in Cloud best practices across at least one major cloud platform (AWS, Azure, or GCP).

Certifications:

- ITIL Certification is mandatory.

- Infrastructure experience with associated certifications (e.g., Certified Solutions Architect for AWS/Azure/GCP, Azure Certified Architect).

- IT Operations Knowledge: Good understanding of database, storage, ITIL incident management, and IT Operations Management (ITOM).

- Customer Facing: Strong customer-facing experience with excellent communication and stakeholder management abilities.

- Financial Acumen: Proven experience managing budgets, costs, and pricing of support services.

- Global Infrastructure: Experience with monitoring and metrics of a global infrastructure.

Desired Skills (Plus Points):

- Experience on WinTel or Linux / Networks would be helpful