Client Servicing Manager - Digital Marketing Industry

Company Overview:

Mindtel is a dynamic company operating in the digital marketing sector, dedicated to providing innovative marketing solutions that drive results for clients. Our mission is to empower brands through strategic digital initiatives, fostering a culture of collaboration and excellence. At Mindtel, we value creativity, integrity, and a client-centric approach, ensuring that each team member contributes to our collective success.

Role Responsibilities:

- Manage client relationships and ensure satisfaction through effective communication and service delivery.

- Act as a primary point of contact for clients, addressing inquiries and concerns promptly.

- Develop and execute client marketing strategies that align with their goals.

- Coordinate with internal teams to ensure timely and successful delivery of projects.

- Conduct regular meetings with clients to review performance and adjust strategies as needed.

- Analyze client data and provide insights to enhance marketing efforts.

- Maintain up-to-date knowledge of digital marketing trends and best practices.

- Identify opportunities for upselling and cross-selling additional services to clients.

- Prepare and present reports on campaign performance and ROI to clients.

- Oversee the development of marketing materials and collateral for client campaigns.

- Assist clients in developing their brand presence online through effective digital marketing techniques.

- Provide training and support to clients regarding digital tools and platforms.

- Ensure all client projects comply with industry regulations and standards.

- Gather client feedback to improve service offerings and address any issues.

- Collaborate with the sales team to attract and retain clients.

Qualifications:

- Bachelors or Master's degree in Marketing, Business Administration, or related field.

- Proven experience in client servicing or account management within the digital marketing industry.

- Strong understanding of digital marketing principles and strategies.

- Exceptional communication and interpersonal skills.

- Ability to manage multiple projects simultaneously and meet deadlines.

- Experience with project management tools and client relationship management (CRM) software.

- Strong analytical skills with a data-driven approach.

- Proficiency in Microsoft Office Suite and digital marketing platforms.

- Demonstrated problem-solving and decision-making abilities.

- Ability to work both independently and collaboratively within a team.

- Familiarity with SEO, SEM, and social media marketing.

- Strong negotiation and influence skills.

- Willingness to learn and adapt to new marketing technologies.

- Creative mindset with a focus on results.

- Previous experience in a leadership role is a plus.

- Knowledge of budgeting and financial forecasting.