Client Service Role - Fund Management

Opening with a leading Fund Management Firm..!!

Role : Client Service

Location : Mumbai

Roles & Responsibility :

- Build and maintain strong relationships with clients, understanding their needs and delivering tailored solutions.

- The incumbent will ensure smooth customer onboarding by liaising with internal teams for the same.

- Understand regulatory guidelines with reference to Foreign Investments.

- Take ownership and address client queries, resolving them in a timely and efficient manner.

- Track NAV to be released to the clients and coordinate with the Fund Accountant team to ensure NAV is released as per the decided turnaround time (TAT).

- Liaise with the Account and Finance team for fee calculations, cross-checking the fee calculations through the NAV pack, and accordingly releasing weekly/monthly fee calculations to the clients. Respond to client queries in case of any clarifications required.

- Coordinate with the Operations team to ensure client requests such as subscriptions/redemptions are processed smoothly and within the TAT.

- Work closely with internal teams such as Sales, Product, and Operations to deliver a seamless client experience.

- Liaise with administrators and distributor/referral agents for smooth onboarding.

- Track any fund transfer requests from clients and coordinate with PCM and Custodian for the same.

- Collect prompt and accurate feedback from clients, interacting with them to ensure that all valid concerns are addressed immediately.

- Escalate unresolved queries/issues to the appropriate team.