Client Onboarding & Account Servicing Role - Boutique Investment Firm

About the Role

We are a boutique investment management firm focused on managing concentrated equity portfolios for selective Indian and NRI clients. We are looking for a Client Onboarding & Account Servicing Manager to handle end-to-end account opening, KYC/AML compliance, and client information updates. The role is highly client-centric, requiring strong communication, attention to detail, and the ability to coordinate seamlessly with custodians and stockbrokers.

Key Responsibilities

Client Onboarding & Servicing

- Manage end-to-end account opening for NRI and resident clients, ensuring complete documentation.

- Handle KYC, AML, FATCA compliance checks in line with SEBI and regulatory requirements.

- Process client requests for modifications to account details (email, mobile, correspondence address, etc.).

- Ensure smooth and timely client onboarding with zero errors and high service standards.

Custodian & Broker Coordination

- Act as the primary point of contact for custodians and stockbrokers for account opening and maintenance.

- Ensure accurate and timely submission of client documentation to custodians and intermediaries.

- Track and resolve operational issues with custodians/brokers on behalf of clients.

Process & Technology

- Maintain accurate client records in internal systems and CRM platforms.

- Leverage SaaS-based CRM tools to track client onboarding status, pending documentation, and servicing requests.

- Suggest process improvements to enhance client experience and operational efficiency.

Key Skills & Competencies

- Strong knowledge of NRI account opening requirements, KYC/AML norms, and SEBI PMS regulations.

- Hands-on experience in client onboarding and account servicing in financial services.

- Excellent intrapersonal skills, strong personality, and effective communication to engage confidently with clients, custodians and brokers.

- Ability to manage multiple client requests with accuracy and timeliness.

- Familiarity with CRM platforms (preferably SaaS-based) and strong working knowledge of MS Office.

- Detail-oriented with a compliance-first mindset.

Qualifications

- Graduate/Postgraduate in Finance, Business, or related field.

- 6-10 years of experience in client onboarding, KYC/AML, or account servicing at a PMS, AIF, private bank or custodian.

- Prior exposure to handling NRI client accounts is strongly preferred.

What We Offer

- Opportunity to work closely with senior professionals in a boutique, client-first environment.

- Direct exposure to high-net-worth resident and NRI clients.

- A role focused on client trust, accuracy, and service excellence.