CleverTap - Account Manager

Key Responsibilities:

- Manage and nurture relationships with existing clients in Dubai and Jordan to ensure high satisfaction and retention.

- Understand clients' business needs and objectives to offer tailored solutions and services.

- Act as the primary liaison between clients and internal teams, coordinating timely delivery of products and services.

- Identify opportunities for upselling and cross-selling to expand account revenue.

- Prepare and present regular reports, proposals, and business reviews to clients.

- Resolve client issues and concerns promptly, maintaining strong customer trust.

- Collaborate with sales, marketing, and product teams to align on client goals and ensure service excellence.

- Monitor market trends and competitor activity in the Middle East region to inform account strategies.

- Ensure compliance with contractual terms and manage renewals and negotiations.

- Travel between Dubai and Amman as needed to meet clients and attend industry events.

Qualifications and Skills:

- Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.

- Minimum 7 years of experience in account management or client relationship management, preferably in the Middle East region.

- Proven track record of managing key accounts and driving revenue growth.

- Strong knowledge of local markets in UAE and Jordan, including business culture and regulations.

- Excellent communication, negotiation, and interpersonal skills.

- Ability to work independently and manage multiple accounts simultaneously.

- Proficient in CRM tools (e.g., Salesforce) and MS Office suite.

- Customer-centric mindset with strong problem-solving abilities.

- Willingness to travel regularly between Dubai and Amman