Chief Operating Officer - Retail

Our client is a fast-growing apparel brand disrupting the retail landscape with a focus on style/sustainability/affordability. As a young startup, we are scaling rapidly across online and offline channels. We are looking for a seasoned Chief Operating Officer (COO) to drive operational excellence, build scalable systems, and partner with the Founder/CEO in steering the companys growth journey.

Key Responsibilities:

Strategic Leadership:

- Partner with the CEO to define and execute the companys growth and expansion strategy.

- Translate vision into actionable operational plans, aligning cross-functional teams (Sales, Supply Chain, Marketing, Retail Operations, Finance).

- Drive P&L ownership and ensure revenue, profitability, and market share targets are achieved.

Operational Excellence:

- Build scalable processes across supply chain, merchandising, inventory, retail store operations, and e-commerce.

- Ensure on-time product launches, optimized inventory turnover, and high product availability across channels.

- Oversee vendor, manufacturing, and distribution relationships to ensure efficiency and cost control.

Retail & E-commerce Growth:

- Drive seamless customer experience across offline and online platforms.

- Optimize store operations (layouts, sales productivity, staffing, customer service standards).

- Scale digital operations - website, marketplace partnerships, logistics, and fulfillment.

Team Leadership & Culture:

- Build, lead, and mentor a high-performance team.

- Foster a culture of accountability, innovation, and agility suited to a startup environment.

- Create systems to track performance metrics and ensure business goals are met.

Financial & Compliance:

- Oversee budgets, forecasts, and financial performance with the Finance team.

- Ensure compliance with legal, retail, and statutory requirements.

Qualifications & Experience:

- 12-18 years of experience in Retail / Consumer / Apparel industries, with at least 5+ years in a senior leadership role.

- Strong background in scaling operations for a consumer/retail startup or a fast-growing brand.

- Proven experience in retail expansion (offline & online), supply chain, and P&L management.

- Entrepreneurial mindset, with ability to thrive in a fast-paced, high-growth environment.

- Excellent leadership, communication, and problem-solving skills.