Chief Operating Officer - Healthcare

We are currently supporting one of our esteemed clients-a reputed hospital chain with a Pan India presence-in identifying a seasoned professional for the role of Chief Operating Officer (COO).

Job Description:

The Chief Operating Officer (COO) will oversee the overall day-to-day operations of the 100-bedded hospital, ensuring delivery of high-quality patient care while maintaining financial sustainability and operational efficiency. The COO will be responsible for driving strategic initiatives, optimizing processes, and aligning administrative functions with clinical excellence.

Key Responsibilities:

Operational Leadership:

- Oversee end-to-end hospital operations across all departments - medical, nursing, paramedical, administrative, and support services.

- Ensure 24/7 seamless functioning of critical areas such as Emergency, ICU, OT, and In-patient departments.

- Maintain hospital infrastructure, biomedical equipment, and service contracts.

Strategic & Business Planning:

- Develop and implement operational strategies to support the hospital's mission and growth plans.

- Monitor performance metrics (clinical outcomes, patient satisfaction, cost efficiencies, etc.) and report to the board.

- Collaborate with the CEO/MD on business development, budgeting, and strategic partnerships.

Quality & Compliance:

- Ensure adherence to NABH/NABL standards and oversee periodic audits.

- Implement SOPs, infection control protocols, and patient safety standards.

- Maintain statutory and regulatory compliance (PCPNDT, Biomedical Waste, AERB, Fire Safety,

Financial Oversight:

- Monitor departmental budgets, cost centers, and P&L performance.

- Optimize resource utilization and cost controls without compromising patient care.

- Negotiate with vendors and oversee procurement in coordination with finance and materials management.

HR & People Management:

- Lead and mentor departmental heads and functional teams to drive performance and accountability.

- Oversee manpower planning, hiring, training, and staff engagement initiatives.

- Ensure effective grievance redressal and promote a positive workplace culture.

Patient Experience & Engagement:

- Drive patient satisfaction through service excellence, grievance handling, and process streamlining.

- Analyze feedback, complaints, and incident reports to take corrective action.

Technology & Innovation:

- Oversee implementation of HIS/EMR systems, and digital healthcare initiatives.

- Promote the use of analytics for performance tracking and decision-making.

Key Skills & Competencies:

- Strong leadership and organizational skills

- Proven experience in hospital P&L management

- Sound understanding of healthcare regulations and standards

- Excellent communication and stakeholder management

- Data-driven decision-making and analytical mindset

- Ability to manage multi-disciplinary teams under pressure