Chief Operating Officer - Financial Services

About the Company

A fast-growing global platform powering comparisons across energy, broadband, mobile, solar, and financial services. With millions of active customers and a strong partner network, the company is scaling rapidly across multiple business verticals.

The Opportunity We are looking for a Chief Operating Officer (COO) to play a pivotal role in shaping the organisation's future. This role will drive operational strategy, ensure smooth execution across functions, and help create scalable systems that support growth.

Key Responsibilities

- Lead operational strategy and execution across business units.

- Build and refine systems, processes, and reporting to enable scale.

- Oversee and optimise customer operations, ensuring service quality, efficiency, and customer satisfaction.

- Drive innovation in service delivery and product development.

- Manage budgets, resources, and financial performance.

- Strengthen governance, compliance, and risk management frameworks.

- Negotiate and manage relationships with key partners and stakeholders.

- Mentor and inspire high-performing teams, fostering collaboration and accountability.

- Champion a culture of continuous improvement and operational excellence.

What We're Looking For

- Strong commercial and financial acumen (contracts, budgets, P&L, risk).

- Proven experience leading large-scale operations with customer-centric outcomes.

- Familiarity with governance, compliance, and operational risk frameworks.

- People leadership skills with a track record of building and mentoring strong teams.

- Hands-on, execution-driven approach with the ability to thrive in a fast-growth environment.

- Strong negotiation and relationship-building skills.

What Success Looks Like

- Streamlined operations and improved efficiency.

- Higher customer satisfaction and stronger business outcomes.

- Scalable systems that support multi-vertical growth.

- Delivery of strong financial performance.

- Engaged teams and a strong leadership pipeline.