Chief Operating Officer - eCommerce

Were hiring a Chief Operating Officer (COO) for a rapidly scaling e-commerce-first consumer brand.

This role is for a hands-on leader who can design and scale operations that deliver speed, efficiency, and unmatched customer experience - while building the systems that power growth.

Key Responsibilities

- Lead end-to-end e-commerce operations: supply chain, warehousing, fulfilment, logistics & last-mile delivery

- Build & scale omnichannel readiness across D2C, marketplaces, Q-commerce & modern trade

- Create a customer-first operations engine ensuring fast, reliable & cost-efficient delivery

- Own & optimize P&L: margins, costs, and operational efficiencies

- Develop a data-driven culture with dashboards, KPIs & real-time insights

- Spearhead automation, tech integrations & process excellence to enable scale

- Establish compliance, governance & vendor performance frameworks

- Partner closely with product, marketing & revenue teams to ensure growth & ops are tightly aligned

Who You Are

- 1825+ years of experience in e-commerce, supply chain, or P&L leadership

- Proven success scaling consumer brands or e-commerce platforms

- Deep knowledge of marketplaces, D2C fulfillment, Q-commerce & omnichannel ops

- A builder & scaler - equally strong at setting up from scratch and managing hyper-growth

- Strong executional sharpness, people leadership & outcome orientation

- Thrive in fast-paced, founder-led, growth environments

Why This Role?

This is your opportunity to define the operational backbone of a disruptive e-commerce brand building from ground up, scaling with precision, and delivering a world-class customer experience at scale.