Chief Operating Officer - B2B SaaS/HRTech

About the Role:

We are looking for an accomplished leader with a proven track record in B2B SaaS and strong academic credentials from a top-tier institution.

The COO will be responsible for overseeing the entire spectrum of our operations, ensuring excellence across all customer touchpoints and internal processes.

This role requires a strategic thinker who can balance vision with execution and has the maturity and experience to manage diverse operational areas at scale.

Key Responsibilities:

- Lead and oversee company-wide operations with accountability for efficiency, scalability, and customer satisfaction.

- Develop and implement operational strategies that align with the company's growth and revenue goals.

- Drive financial discipline, operational planning, and organizational alignment across all functions.

- Establish frameworks, KPIs, and governance models to ensure consistent delivery and performance.

- Ensure seamless execution across the customer lifecycle, from acquisition to long-term retention.

- Foster a culture of ownership, collaboration, and continuous improvement.

- Provide mentorship and leadership to senior managers, ensuring alignment and execution excellence.

- Partner with the CEO and leadership team on strategic initiatives, bringing operational insights to high-level decisions.

- Anticipate risks, identify opportunities, and design systems to sustain growth while maintaining agility.

Qualifications:

- 20+ years of progressive leadership experience, with significant expertise in B2B SaaS.

- Graduate/Postgraduate degree from a top-tier institution.

- Proven ability to manage complex operations and scale processes in fast-growing organizations.

- Strong financial acumen and familiarity with SaaS business metrics.

- Exceptional leadership, influencing, and communication skills.

- Ability to balance long-term strategic direction with day-to-day operational excellence.

- Experience leading transformation and change management initiatives.

Ideal Profile:

- 40+ years of age with deep operational and leadership experience.

- Visionary yet detail-oriented, with the ability to design and execute at scale.

- Demonstrated success in building customer-centric operations that drive retention and growth.

- A collaborative, resilient leader who thrives in high-growth entrepreneurial environments.