Full job description:

Key Responsibilities:

- Oversee end-to-end manufacturing operations, ensuring efficiency, productivity and quality compliance.

- Drive operational excellence across VMC, CNC, and related machining processes.

- Lead workforce planning, production scheduling and resource allocation for optimal output.

- Ensure strict adherence to safety standards, quality systems and regulatory requirements.

- Collaborate with senior leadership to define and execute business strategies.

- Mentor and develop cross-functional teams to achieve organizational goals.

- Engage with regulators and industry bodies to shape and influence the policies and regulations that may impact Global Operations.

- Take ownership for establishing the revamped Operations teams, focussing on customers, proactive risk mitigation and investment and benefits returns.

- Deputise for the India COO in various Operational matters & forums as and when needed.

- Drive a continuous quality improvement and service excellence culture across all delivery processes while ensuring that costs and headcount benefits are identified, realized and delivered to the business.

- Collaborate with the CIB and IWPB businesses to ensure that CIB Ops and IWPB Ops strategic priorities including but not limited to delivery of cost, service quality, service level agreements, compliance to regulations are delivered as expected.

- Leverage best practice across similar business activities for different group entities to enhance service and improve efficiency.

- Represent HSBC at external industry wide forums, as required.

- To drive offshoring of appropriate activity across all value classifications and ensure that maximum benefits realization is achieved

- Drive adoption and use of central Utilities as opposed to incremental onshore footprints by closely working with the COO and the market businesses.

- Adopt the operating model for India Operations, influence customer groups, Central Operations/Shared Services teams & Proposition owners to deliver a globally consistent, technology driven, cost effective Operations proposition and infrastructure for the businesses.

- Create and propagate delivery processes that are best in class for both products and services, working with customer groups to reduce 'exception' and 'manual' processes. Ensure that Performance/Service Level Agreements are agreed, and then achieved or exceeded.

- Effective management of contracts with third party suppliers' and vendors as appropriate to Head of Business Services role.

- Implement and ongoing manage billing across Customer Groups, showing YOY reductions.

- Articulate and champion ongoing improvement of customer journeys as relates to Operations provision.

- Drive the skill development of the Line Managers (LM) of Operations, by conducting reviews with the assistance of People Teams.

- Liaise with People Teams to develop training programs for staff in Operations, by identifying development areas and defining methods for LMs to measure the skill improvements.

- Make independent recommendations to facilitate a successful job rotation plan in Operations.

- Ensure the successful implementation of programs to motivate staff and enhance productivity across Operations.

- Roll out the Group Production Management vision/concept efficiently and effectively.

- Ensure that appropriate level of contingency is provided for all processes within area of responsibility.

- Ensure that effective business recovery plans exist and ensure regular testing for appropriateness and adequacy.

- Lead and support initiatives to minimize operational loss provisions.

Required Skills & Experience:

- Minimum 5+ years of experience in manufacturing / operations leadership roles.

- Strong technical expertise in VMC/CNC machines, CNC Programs, tool programming and process optimization.

- Proven track record of leading large-scale operations in precision engineering/manufacturing industries.

- Excellent leadership, decision-making, and problem-solving skills.

- Exposure to defense/arms manufacturing industry will be an added advantage.