Chief Human Resources Officer - Retail Jewellery

Title: Chief Human Resources Officer (CHRO) Retail Jewellery

Location: Surat, Gujarat

Industry: Retail Jewellery

Workforce Size: 1200+ employees

HR Team Strength: 6 Members

Reporting to: Chief Operating Officer (COO)

Role Overview:

We are seeking an accomplished and strategic Chief Human Resources Officer (CHRO) to lead the people function for a well-established retail jewellery business headquartered in Surat, Gujarat. This leadership role requires a seasoned HR professional with experience in managing large-scale organizationspreferably listed entities or reputed corporateswho can drive transformation, enable growth, and champion a strong organizational culture.

As CHRO, you will be responsible for leading HR strategy, talent management, workforce planning, employee engagement, and compliance across a diverse workforce of 1200+ employees. You will oversee a capable HR team and work closely with the executive leadership to align people initiatives with business objectives.

Key Responsibilities:

1. Strategic HR Leadership:

- Design and implement holistic HR strategies aligned with business goals.

- Act as a key advisor to the leadership team on workforce planning, organization design, and cultural transformation.

- Build scalable HR systems and policies that support growth and operational excellence.

2. Talent Acquisition & Employer Branding:

- Oversee end-to-end recruitment with a focus on attracting high-caliber talent across functions.

- Develop and execute talent acquisition strategies tailored to organizational needs.

- Strengthen the employer brand across digital platforms and industry networks.

3. Performance Management & Capability Building:

- Implement performance management frameworks that drive results and accountability.

- Lead learning and development initiatives to foster internal talent and leadership pipelines.

- Establish programs for leadership coaching, mentorship, and succession planning.

4. Compensation, Benefits & Compliance:

- Ensure competitive and equitable compensation structures in line with industry benchmarks.

- Maintain strong compliance with all applicable labour laws and HR regulations.

- Drive transparent and efficient payroll, benefits, and grievance redressal processes.

5. Culture, Engagement & Diversity:

- Cultivate a positive, inclusive, and performance-driven work culture.

- Lead employee engagement initiatives and feedback mechanisms to enhance workplace satisfaction.

- Promote diversity, equity, and inclusion across all levels of the organization.

6. HR Technology & Analytics:

- Drive digital transformation in HR through the adoption of HRIS, automation tools, and analytics.

- Monitor key HR metrics to identify trends, risks, and opportunities for intervention.

- Leverage data for informed decision-making and continuous process improvement.

Key Qualifications:

- MBA/PGDM in Human Resources or related field from a reputed institution.

- 15+ years of progressive HR leadership experience, preferably in large or listed organizations.

- Demonstrated success in scaling HR functions in dynamic, fast-paced environments.

- Strong expertise in organizational development, talent strategy, and change management.

- In-depth knowledge of Indian labour laws, HR compliance, and people operations.

- Experience in leading mid-sized HR teams and collaborating with CXO-level stakeholders

Desired Attributes:

- Visionary HR leader with a business-first mindset.

- Excellent interpersonal and stakeholder management skills.

- High emotional intelligence with the ability to manage change and ambiguity.

- Proficient in using HR technology platforms and tools for workforce management.

- Passionate about building purpose-driven, engaged, and future-ready teams

What We Offer:

- A high-impact leadership role in one of Indias leading retail jewellery companies.

- Opportunity to shape the people agenda for a 1200+ strong and growing workforce.

- Collaborative work environment with direct visibility to senior leadership.

- A chance to lead large-scale transformation and contribute to long-term business success