Job Description: Chief Growth Officer (CGO)

Location: Bangalore, India

Reporting to: Founder & CEO

Experience Required: 8+ years (Q-commerce experience preferred)

About Us

India's leading on-demand home services platform, offering fast, reliable, and professional household help in just 10 minutes. With speed, trust, and customer delight at the core of its mission, it is redefining convenience for modern households and expanding rapidly across cities.

Role Overview

As the Chief Growth Officer (CGO), you will be the driving force behind the growth strategy, responsible for user acquisition, retention, and engagement. Partnering closely with the Founder & CEO, you will craft and execute strategies that accelerate top-line growth, optimize the customer lifecycle, and build a sustainable, scalable growth engine. Candidates with experience in Q-commerce, consumer-tech, or high-velocity marketplaces will be strongly preferred.

Key Responsibilities

Growth Strategy & Leadership

- Define and own the end-to-end growth roadmap aligned with business objectives.

- Drive data-driven decision-making across acquisition, retention, and engagement levers.

- Establish scalable processes, KPIs, and growth models.

Acquisition & Performance Marketing

- Lead paid and organic channels to fuel customer acquisition.

- Experiment with growth loops, funnels, and campaigns to optimize CAC and ROI.

- Identify new growth channels and partnerships.

Retention & Engagement

- Build strategies to maximize customer LTV through product-led growth, loyalty programs, and CRM.

- Reduce churn and increase stickiness through lifecycle marketing and customer success initiatives.

- Collaborate with product, design, and tech teams to deliver seamless user journeys.

Team & Culture

- Build, mentor, and scale a high-performing growth and marketing team.

- Champion a culture of experimentation, agility, and continuous improvement.

Cross-functional Collaboration

- Partner with Product, Sales, and Operations to align growth strategies with company vision.

- Provide insights to inform product roadmap and innovation.

What We're Looking For

- 8+ years of progressive experience in growth marketing, digital acquisition, and retention in a high-growth startup/tech environment.

- Experience in Q-commerce, hyperlocal services, or consumer-tech platforms is strongly preferred.

- Proven track record of scaling acquisition and retention engines from early-stage to growth-stage.

- Deep expertise in performance marketing, funnel optimization, analytics, and growth frameworks.

- Strong understanding of customer lifecycle management, CRM tools, marketing automation, and product-led growth.

- Analytical mindset with comfort in leveraging data and metrics to drive strategy.

- Exceptional leadership, communication, and stakeholder management skills.

- Entrepreneurial spirit, bias for action, and ability to thrive in a fast-paced, dynamic environment.

Why Join Us?

- Opportunity to define and scale the growth function of a high-potential company from the ground up.

- Work directly with the Founder & CEO on transformative initiatives.

- A culture that values innovation, ownership, and results.

- Competitive compensation and growth opportunities.