Chaitanya India Fin Credit - Senior Manager - Performance Management

Operational:

- Design and update competency framework in coordination with the various functions and campuses in line with strategic direction and functional objectives.

- Design Performance Management System based on leading practices with the aim to provide a fair and transparent performance management across functions and campuses.

- Develop and update the annual appraisal process and guidelines and manage the appraisal process across functions and campuses.

- Handle the performance management cycle process from start to end and monitor timely and accurate completion of the appraisals (e.g. forms and templates, communications).

- Contribute to the development and integration of competency models within the Performance Management System.

- Contribute to the automation of the Performance Management System in collaboration with IT.

- Work with internal stakeholders across functions and campuses through campus HR Assistant Managers, to embed a culture of continuous feedback on employee performance.

- Provide support to line managers in applying the Performance Management System should they face challenges with the implementation.

- Develop tools and support material to help employees and their line managers in their appraisal process.

- Collect and analyse performance appraisal results across functions and campuses.

- Create the annual appraisal calendar, manage the communication with employees and ensure that each activity in the appraisal process is executed within the specified timeframe and as per defined guidelines.

- Resolve problems related to appraisals, such as employee requests for re-evaluation, and ensure that these issues are handled in a fair, professional, transparent and equitable way.

- Coordinate with Talent Management teams to gather and provide necessary input.

People Management:

- Provide professional development support and perform periodic performance reviews for direct subordinates based on Performance Management System.

- Coach and mentor subordinates on a regular basis.

- Contribute in an effective and efficient manner to the recruitment and development of UAE Nationals.

QUALIFICATIONS:

- Minimum of a Bachelor's degree in a relevant field is required e.g. Human Resources, Business Administration.

- Full English proficiency is required.

- Intermediate computer literacy is required e.g. MS Office, MS Project, Banner.

EXPERIENCE:

- Minimum of five years of relevant work experience in Human Resources with proven ability to manage a set of processes and/or to manage teams.

KEY PERFORMANCE INDICATORS (KPIs):

- Refer to HCT's performance management framework for job-specific Key Performance Indicators.

REPORTS TO

- Head HR