Job Summary:

- We are seeking a highly experienced and dynamic Jio Centre Manager to lead end-to-end operations, drive business performance, and manage large-scale distribution for Reliance Jio's telecom business within the assigned geography.

- The role involves comprehensive leadership across sales, distribution, service delivery, team management, and operational excellence.

- The ideal candidate must bring proven expertise in telecom distribution management and handling large, multi-layered teams.

Key Responsibilities:

1. Centre Leadership & P&L Ownership

- Lead the overall performance of the Jio Centre, ensuring business targets (sales, customer acquisition, revenue) are consistently met or exceeded.

- Own and drive P&L accountability for the centre by managing cost structures, profitability, and ROI.

Distribution & Sales Management

- Oversee the end-to-end distribution strategy, ensuring deep market penetration through distributors, retailers, and direct sales teams.

- Ensure effective implementation of trade schemes, product launches, and go-to-market strategies across all channels.

Team Management & Leadership

- Manage a large cross-functional team, including sales, service, technical, and support staff.

- Mentor and motivate teams to enhance productivity, performance, and employee engagement.

- Drive a performance-based culture with clear KPIs, regular reviews, and feedback mechanisms.

Customer Experience & Service Delivery

- Ensure seamless customer service operations, postpaid/prepaid activations, and issue resolution.

- Monitor key service metrics and implement continuous improvement initiatives.

- Market Intelligence & Strategy

- Analyze market trends, competitive landscape, and customer preferences to identify new growth opportunities.

- Provide feedback to the central team on market needs, pricing, and product adaptations.

Compliance & Process Adherence

- Ensure adherence to all regulatory and company policies, including statutory compliance, audit requirements, and operational guidelines.

- Maintain high standards of process governance and data integrity.

Key Requirements:

- 10-14 years of experience in telecom/FMCG/consumer durables, with at least 5 years in a leadership role handling large teams and multi-channel distribution.

- Proven track record in end-to-end distribution management, territory expansion, and driving revenue growth.

- Exceptional leadership, team-building, and cross-functional coordination skills.

- Strong business acumen with experience in managing P&L and operational KPIs.

- Excellent interpersonal, communication, and problem-solving skills.

- Proficiency in MS Office, analytics, and ERP/CRM platforms.

Educational Qualification:

- MBA in Sales, Marketing, Operations, or a related field is highly preferred.

- Graduates with exceptional relevant experience may also be considered