Care Health Insurance - Branch Manager

Company Description:

Care Health Insurance is a specialized health insurer offering a range of products in the retail and corporate segments. The company focuses on consumer-centricity and leverages technology for customer service excellence and product innovation. Care Health Insurance has received numerous awards for its services and products.

Role Description:

This is a full-time, on-site Branch Manager position based in Kalyan at Care Health Insurance. The Branch Manager will be a pivotal leader responsible for the overall performance and operational efficiency of the branch. This includes effectively managing and motivating the branch staff, ensuring unparalleled customer satisfaction, and consistently achieving and exceeding established targets for sales and business growth within the Kalyan region.

Key Responsibilities:

Branch Leadership and Management:

- Provide strong leadership and direction to all branch staff, fostering a positive, collaborative, and high-performing work environment.

- Effectively manage the day-to-day operations of the branch, ensuring smooth workflow and adherence to company policies and procedures.

- Set clear performance expectations for team members, monitor progress, and provide regular feedback and coaching to enhance individual and team performance.

- Conduct regular team meetings to communicate company updates, targets, and best practices.

- Identify training and development needs of the branch staff and facilitate appropriate learning opportunities.

- Ensure compliance with all regulatory requirements and internal guidelines.

Sales and Business Development:

- Develop and implement effective sales strategies to achieve and surpass branch sales targets for various health insurance products.

- Drive business growth by actively exploring new opportunities and expanding the customer base within the Kalyan market.

- Monitor sales performance metrics, analyze trends, and implement corrective actions as needed.

- Build and maintain strong relationships with key stakeholders, including potential and existing customers, agents, and channel partners.

- Participate in local networking events and business development activities to enhance brand visibility and generate leads.

Customer Service Excellence:

- Champion a customer-centric approach within the branch, ensuring all staff members prioritize exceptional customer service.

- Resolve customer queries and complaints efficiently and effectively, escalating complex issues as necessary.

- Monitor customer satisfaction levels and implement strategies to continuously improve the customer experience.

- Ensure adherence to customer service standards and protocols.

Team Building and Motivation:

- Recruit, train, and onboard new branch staff effectively.

- Foster a culture of teamwork, collaboration, and mutual respect within the branch.

- Motivate and inspire team members to achieve their individual and collective goals.

- Recognize and reward employee contributions and achievements.

- Address employee grievances and concerns in a timely and professional manner.

Operational Efficiency:

- Oversee all administrative and operational functions of the branch, ensuring efficiency and

accuracy.

- Manage branch resources effectively, including budget, infrastructure, and supplies.

- Ensure timely and accurate reporting of branch performance metrics.

- Implement and maintain efficient processes for customer interactions, policy servicing, and claims support.

Qualifications:

- Leadership Skills: Demonstrated ability to lead, guide, and motivate a team to achieve common goals.

- Management Skills: Proven experience in managing branch operations, resources, and performance.

- Team Building Skills: Excellent ability to build cohesive and high-performing teams.

- Sales Skills: Strong understanding of sales principles and techniques, with a proven track record of achieving sales targets.

- Customer Service Skills: Exceptional ability to understand and address customer needs, resolve issues, and ensure customer satisfaction.

- Excellent Communication Skills: Highly effective verbal and written communication skills to interact with staff, customers, and stakeholders.

- Strong Interpersonal Skills: Ability to build rapport, establish trust, and maintain positive relationships.

- Experience in the Insurance Industry: Significant experience working within the insurance sector is essential, preferably within the health insurance domain.

- Educational Background: Master's degree in Business Administration, Marketing, Finance, or a related field is required.

- Knowledge of Health Insurance Products and Regulations: Comprehensive understanding of various health insurance products, industry regulations, and compliance requirements.

- Problem-Solving Skills: Ability to analyze situations, identify issues, and implement effective solutions.

- Organizational Skills: Strong ability to prioritize tasks, manage time effectively, and maintain organized records.

- Computer Literacy: Proficiency in basic computer applications and relevant software.