Job Overview : A Senior Business Consultant will play a vital role in fostering and maintaining client relationships, ensuring the successful delivery of OCM Deliverables related to implementation of the Global Capability Center for Staples-India.

Key responsibilities:

Client Relationship Management:

- Cultivate strong relationships with clients, understanding their needs and expectations.

- Serving as a main point of contact, addressing concerns, and ensuring client satisfaction throughout the consulting engagement lifecycle.

Project Oversight:

- Should possess the ability to develop organizational change management (OCM) strategies that integrate with BPS solutions and meet client requirements.

- Detailed tracking of project timelines, deliverables, and collateral.

- Identifying and mitigating risks to ensure successful delivery.

Strategic Planning:

- Collaborate with clients to understand their business needs and objectives, aligning the project deliverables accordingly.

- Provide strategic guidance and recommendations to clients, demonstrating a deep understanding of their industry / stream.

Organizational Change Management:

- Analyze current organization to identify stakeholder groups, their information needs, and respective spheres of influence

- Identify client communication vehicles, training methods, and supporting technology for integration into engagement plans

- Provide engagement plans for driving adoption of BPS solutions and transformations

- Experience identifying training needs and facilitating the development of training materials

- General awareness of training strategies like Train-the-Trainer and Train-the-Class

- Working knowledge and experience working on outsourcing, transitioning process services, business process re-engineering, or process optimization projects

- Experience with human resource OCM considerations and practices

- Experience identifying, training, and deploying change networks

- Identify assessment strategies and tools for gathering feedback to evaluate the effectiveness of engagement plan

- Coach client leaders, process owners, and change leads on best practices for managing stakeholder expectations and perceptions

- Recommend and draft, when necessary, communication or training collateral for informing, educating, and influencing stakeholder support, acceptance, and engagement

- Possess ability to craft effective survey questions and materials for gathering periodic feedback

- Lead teams to secure positive outcomes for organizations

- Develop domain / industry knowledge to allow you to craft clear, concise, and relevant communications during transformations and transitions

- Suggest changes to improve the overall structure of the business and examine employee job roles

- Recognize opportunities throughout delivery for OCM to step into information gaps, points of resistance, or to during quick wins to communicate effectively with stakeholders

- Lead teams to secure positive outcomes for organizations

Project Execution and Quality Assurance:

- Lead project teams in the planning, execution, and delivery phase of client consulting engagements.

- Monitoring project timelines, budgets, and requirements of consulting resources for ongoing and upcoming opportunities.

- Proactively identify and resolve potential issues to ensure delivery of high-quality solutions that meet or exceed client expectations.

- Stakeholders communication & Team Leadership:

Role: Sr. Consultant

Industry Type: BPM / BPO

Department: Consulting

Employment Type: Full Time, Permanent

Role Category: Management Consulting