Posted By
Samuel prabu
Talent Acquisition Recruiter at People Prime Worldwide Pvt. Ltd.
Last Active: 23 September 2025
98
Posted in
IT & Systems
Job Code
1607779
Business Analyst - Customer Relationship Management
About Client:
Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru.
Offices in over 35 countries.
India is a major operational hub, with as its U.S. headquarters.
Job Title : Customer Relationship Management Business Analyst.
Job Locations : PAN India.
Experience : 5+ Years.
Education Qualification : Any Graduation.
Work Mode : Hybrid.
Employment Type : Contract.
Notice Period : Immediate.
JD:
- Act as a bridge between technical teams and business units to ensure effective communication and successful solution implementation.
- Gather and document functional and non-functional requirements for Dynamics 365 (CE) and Power Platform (Power Apps, Power Automate, Power BI).
- Conduct gap analysis and recommend process improvements leveraging Dynamics 365 and Power Platform capabilities.
- Develop and maintain detailed documentation, including business requirements, use cases, process flows, and user stories.
- Support solution design and assist in system testing, user acceptance testing (UAT), and training.
- Assist in the configuration and customization of Dynamics 365 applications.
- Identify risks and dependencies within the project scope and work with stakeholders to address them.
- Stay up to date with the latest features and best practices in Dynamics 365, Power Platform, and related technologies.
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Posted By
Samuel prabu
Talent Acquisition Recruiter at People Prime Worldwide Pvt. Ltd.
Last Active: 23 September 2025
98
Posted in
IT & Systems
Job Code
1607779
