Business Analyst

Responsibilities:

- Lead requirements gathering through discovery workshops, interviews, and whiteboarding.

- Translate complex business needs into clear functional and non-functional requirements.

- Collaborate with solution architects, developers, and designers to validate solutions.

- Define business rules, workflows, and system integration needs for new features.

- Configure and test loyalty program rules, rewards, redemptions, and campaigns.

- Ensure loyalty platforms work seamlessly with CRM, POS, mobile apps, and reporting systems.

- Debug issues, identify root causes, and drive effective resolutions.

- Prepare user guides, manuals, playbooks, and process flows for business and client teams.

- Create structured user stories with acceptance criteria for agile teams.

- Act as the liaison between client stakeholders and internal delivery teams.

Requirements:

- 5+ years of experience as a Business Analyst in an Agile environment

- Strong problem-solving and conflict resolution abilities.

- Excellent communication skills to translate technical details into business-friendly language.

- Familiarity with RESTful APIs, JSON/XML, and the ability to use SQL for data validation.

- Comfortable working with Jira, Confluence, and other agile collaboration tools.

- Experience managing multiple priorities in fast-paced, dynamic environments.

- Proven ability to work cross-functionally with developers, testers, product owners, and client teams