DESIGNATION : Business Analyst

LOCATION : Bangalore

YEARS OF EXPERIENCE : 4+ Years

Client is a technology-enabled global business services company specializing in customer engagement and improving business performance.

We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and key responsibilities:

- Client Asset Management Service is designed to give Customers near real-time Installed Base (IB) information so they can effectively manage the life cycle of their Client assets and make the right business decisions.

- It does this through proactive management of their Client IB, which includes collating asset information from various sources, building the most accurate IB view, analyzing the data and managing service contracts.

- The Client Asset Manager will deliver IT Asset Management service for one or multiple Client customers.

- The Client Asset Manager will serve as the single point of contact to the customer, partner and internal Client stakeholders like the Sales/account team and CX, for managing, tracking, reporting on and resolving issues with the customers' Client Installed Base (IB) data.

- This is a customer engagement role and also requires a sense of customer service the role requires Asset Managers to work directly with Clients customers/partners and collaborate with Client Customer experience teams to deliver clean IB insights and enable a smooth life cycle management to end customer.

- This role also plays a key part in enabling Client recurring revenue business via providing clean, actionable, renewable IB data.

- Asset managers are expected to understand customer IB better than the customers themselves, thereby giving meaningful insights, reducing risk and providing operational excellence.

- Accountable to ensure that customers IB is in the right contract, right location and under right coverage

- Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and present IB insights to customers

- Learn customers' processes relating to Installed Base data management; recommend changes to improve Installed Base data management

- Identify discrepancies and execute processes for managing Move, Add Change, and Delete (MACD) activities

- Providing ongoing IB maintenance support to customers

- Cross functional collaboration required to execute tasks

Key skills & knowledge:

- Interpret large raw data sets; conduct data analysis and audits high level of excel mastery is required

- Develop and lead execution of action plan to update Client databases with improved IB data ability to work with Client tools and databases

- Lead client calls, participate in quarterly business reviews, and conduct (potential) on-site visits - excellent communication skills, bold, assertive and possess a sense of ownership of the accounts/customers

- Produce reports for Customers, Account Teams, and other stakeholders ability to generate reports using excel, power BI (desired) and other dashboards

- Ability to work independently and in a cross functional team environment

- Excellent MS Excel skills

- Advanced data analysis

- Strong interpersonal/communication skills verbal and written

- At least 4 years of overall customer engagement experience and 2 years of relevant experience

- Highly organized with strong project management and time management skills

- Responsive and timely in delivering commitments

- Positive attitude and strong work ethic

- Knowledge of Client products and services (desired