Eligibility Criteria:
Educational Qualification:
MBA or related postgraduate degree preferred.
Experience:
- Prior experience in a branch leadership role is highly desirable.
Skills & Knowledge:
- Understanding of foreign exchange products, RBI compliance, and operational procedures.
- Strong leadership and team management abilities.
- Excellent communication, negotiation, and problem-solving skills.
- Proficiency in MS Office and branch MIS to
Key Responsibilities:
Branch Leadership & Development
- Build a result-oriented and customer-focused team.
- Drive growth in branch revenue and profitability through active business development.
- Monitor daily transactions, customer interactions, and staff performance.
Sales & Target Achievement
- Identify new business opportunities in the local market (corporates, travel agents, MICE, etc.
- Support and mentor the sales team to meet individual and branch targets.
Regulatory Compliance
- Oversee KYC and AML procedures with accuracy and timeliness.
- Coordinate with compliance and audit teams for periodic reviews and reporting.
Customer Service & Relationship Management
- Resolve escalated customer queries or complaints effectively.
- Develop and nurture long-term relationships with key clients.
Reporting & Coordination
- Coordinate with HO teams (Finance, Compliance, HR, IT) for operational needs.
- Represent the branch during internal and external audits
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