Branch Manager

About the Role:

We are seeking an experienced and results-driven Branch Manager to oversee the day-to-day operations, sales, customer service, and team performance at our branch.

The Branch Manager will play a key leadership role in ensuring the branch meets its financial targets, delivers exceptional customer experiences, and complies with internal policies and regulatory guidelines.

Key Responsibilities:

Business Development & Sales:

- Drive branch-level sales targets across all banking/financial products (loans, deposits, investments, etc.

- Identify new business opportunities in the local market and build strong relationships with clients and local businesses.

- Collaborate with marketing teams to plan local campaigns and customer engagement initiatives.

Customer Relationship Management:

- Ensure high standards of customer service and resolve client queries and complaints promptly.

- Maintain relationships with key clients and ensure a seamless customer experience.

- Implement customer retention strategies and enhance service quality.

Operational Excellence:

- Oversee all day-to-day operations of the branch, ensuring compliance with internal SOPs, regulatory guidelines, and audit requirements.

- Manage cash flow, branch security, documentation, and administrative functions.

- Monitor branch performance metrics and generate regular reports for senior management.

Team Leadership & Development:

- Recruit, train, and mentor branch staff, fostering a culture of accountability, performance, and continuous improvement.

- Set clear performance goals and regularly review individual and team achievements.

- Organize periodic training and skill development programs.

Risk & Compliance Management:

- Ensure strict adherence to KYC, AML, and other regulatory and risk management norms.

- Conduct regular internal audits and implement corrective measures where required.

- Handle escalations and disciplinary matters professionally and in line with HR and compliance policies.

Requirements:

- Bachelor's degree in Business Administration, Finance, or a related field . MBA preferred.

- 4-5 years of experience in retail or branch banking, NBFC, or financial services with at least 2 years in a leadership role.

- Strong understanding of banking products, operations, credit, compliance, and local market dynamics.

- Proven track record in achieving sales and business targets.

- Excellent leadership, communication, and interpersonal skills.

- Strong analytical and decision-making abilities.

- Customer-focused mindset with a passion for building long-term relationships