Borderless Access - Business Analyst - Digital Research & Agile Delivery

Role Summary

Borderless Access empowers global brands through intelligent research platforms and agile solutions. As a Business Analyst, you'll be the strategic conduit between insights, product, engineering, and delivery teams. You'll translate Business needs and business goals into user-focused digital experiences-fostering alignment, velocity, and impact across agile sprint cycles.

Key Responsibilities

Discovery & Requirements

- Conduct impact analysis to understand potential ripple effects of new features across research workflows

- Partner with stakeholders across business and tech to gather, clarify, and groom product requirements

- Prepare wireframes, user stories, and documentation that support scalable platform enhancements

- Detail functional and non-functional requirements with clarity, precision, and traceability

Execution & Delivery

- Drive structured sprint planning, grooming, and backlog refinement to maintain team velocity

- Support testing and validation of platform features through demos and walkthroughs

- Coordinate post-release evaluations and recommend iterations based on KPIs and user feedback

Collaboration & Communication

- Act as a core liaison between engineering, business, and client-facing teams

- Document product decisions, sprint outcomes, and platform metrics for stakeholder updates

- Facilitate internal comms between product, data, and delivery leads to ensure transparency and momentum

External Environment & Innovation

- Advocate for user-first design and consumer-driven experiences throughout research touchpoints

- Explore and adopt new digital tools that enhance automation, engagement, and insight generation

- Collaborate with data science and insights teams to build intelligent segmentation and predictive workflows

Qualifications

- Bachelor's degree in Business, Computer Science, Statistics, or related field; Master's in Business Administration preferred

- 3+ years of experience in business analysis within SaaS, digital platforms, or research tech environments

- Proficiency in JIRA, Confluence, analytics dashboards, and mockup tools

- Strong grasp of Agile delivery, KPI frameworks, and stakeholder management

- Exceptional documentation, process mapping, and cross-functional communication skills

Preferred Experience

- Exposure to digital research platforms, panel recruitment, survey distribution, or global consumer insights systems

- Experience working with data teams on audience segmentation and predictive analytics

- Proven success in launching features that drive engagement, retention, and operational scale across digital platforms