Bondada Group - Circle Operations Head - Telecom Segment

Role Overview

We are seeking a visionary and results-driven Circle Operations Head to lead end-to-end operations, drive business growth, and ensure operational excellence across our telecom circle. This leadership role demands strategic foresight, strong execution capabilities, and the ability to inspire cross-functional teams to achieve ambitious targets while delivering superior customer experience.

Key Responsibilities:

1. Strategic Leadership & Growth

- Define and execute the circle's business strategy in alignment with corporate goals.

- Drive initiatives to achieve market leadership, revenue growth, and customer satisfaction.

- Identify new business opportunities, partnerships, and service innovations.

2. Operational Excellence

- Oversee daily operations across network, customer service, and sales functions.

- Ensure seamless service delivery, high network uptime, and robust operational processes.

- Implement performance metrics and continuous improvement frameworks.

3. Revenue & Performance Management

- Own P&L responsibility for the circle; deliver on revenue, sales, and market share targets.

- Develop sales strategies to maximize ARPU and subscriber growth.

- Monitor and drive achievement of KPIs across departments.

4. Leadership & Talent Development

- Lead, mentor, and motivate large multi-functional teams.

- Build high-performance culture through structured training, performance management, and succession planning.

5. Budget & Resource Optimization

- Develop and manage annual budgets for the circle.

- Optimize resource allocation to achieve maximum ROI while controlling costs.

6. Stakeholder & Regulatory Engagement

- Build strong relationships with corporate leadership, business partners, and government/regulatory bodies.

- Ensure full compliance with telecom regulations and internal governance standards.

7. Market Intelligence & Innovation

- Track industry trends, competitive moves, and customer insights.

- Drive adoption of new technologies and service models to maintain competitive advantage.

8. Risk & Compliance

- Proactively identify and mitigate operational risks.

- Uphold compliance with all statutory, legal, and security requirements.

Qualifications & Competencies:

- Bachelor's degree in Engineering / Business; MBA preferred.

- 15+ years' telecom experience with at least 5 years in a senior operational leadership role.

- Strong P&L management experience and proven track record of delivering business results.

- Exceptional leadership, strategic thinking, and analytical capabilities.

- Deep understanding of telecom network infrastructure, operations, and market dynamics.

- Excellent communication, negotiation, and stakeholder management skills.