BiteSpeed - Program Manager/Chief of Staff

About the role:

- This is a true business generalist role that involves working closely with our CEO on cross-functional initiatives.

- It's an intense, always on, high impact role.

- If you enjoy all things business & operations, juggling multiple initiatives and like rolling up your sleeves to get the job done this might be the role for you :).

- The role will involve working with different business functions to solve problems with first-principle thinking, managing key partnerships, supporting HR and org level initiatives, perfect for someone who thrives in ambiguity, likes solving unstructured problems, and enjoys collaborating across functions.

What you'll do:

- Solve high-impact, cross-functional problems that don't have clear owners - your primary responsibility is to bring clarity, drive execution, and deliver outcomes.

- Collaborate with Sales on initiatives to maximise revenue - from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools.

- Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn - through both strategic inputs and process design.

- Own and drive key partnerships (payment providers, enablement tools), ensuring seamless coordination across teams and timely execution.

- Lead company-wide initiatives in collaboration with HR - from improving onboarding processes to driving org health projects.

- Support strategic hiring efforts - from workforce planning to closing key roles, especially in Sales, CS, and Ops.

- Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned.

- Design and maintain key business metrics and dashboards, ensuring accurate, actionable data is available for decision-making.

What makes you a good fit:

- 2+ years of early stage startup experience on the business side.

- Love all things business and sales and don't shy away from getting your hands dirty to get the job done.

- Can context-switch between domains (support - sales - HR) without losing depth.

- Comfortable with early stage startup imperfections and able to operate in disorder.

-Extremely high agency and adaptability to make things happen.

Location: Bangalore.