What you'll do:
- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
- Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
- Building the playbook for our customer success function to scale for the next stage of growth.
What makes you a good fit:
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful.
- You have 1+ years of work experience in customer success with technical understanding of the product.
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives
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