Bhima Jewellers - Branch Manager

Job Summary

The Branch Manager is responsible for the efficient management of day-to-day branch operations, ensuring achievement of branch sales targets and delivering a consistent customer experience. The role also involves overseeing inventory, team management, customer service excellence, and promotional initiatives while adhering to company standards and compliance requirements.

1. Branch Operations Planning & Management

- Ensure timely showroom opening and readiness.

- Supervise cash/credit/debit transactions and stock verification.

- Conduct daily morning meetings to review targets.

- Monitor branch functioning in line with SOPs and security protocols.

- Maintain showroom ambience and upkeep.

- KPI: Adherence to budget, SOP compliance, achievement of branch sales targets.

2. Reporting & Documentation

- Submit daily, weekly, and monthly reports (sales, accounts, reconciliation, stock).

- Review stock replenishment reports and recommend orders.

- Ensure accurate maintenance of accounts, vouchers, and registers.

- KPI: Timely and accurate submission of reports.

3. Customer Experience Management

- Ensure an exceptional customer experience throughout the sales process.

- Build strong relationships with high-value customers.

- Handle complaints, escalations, and ensure quick resolution.

- Collect and share customer feedback with the Production/Design team.

- KPI: High customer satisfaction ratings, reduced turnaround time in complaint resolution.

4. Inventory Management

- Maintain optimum stock levels across product categories.

- Conduct physical stock verification and old gold management.

- Liaise with production and purchase teams for replenishment.

- Track custom orders and ensure timely delivery.

- KPI: Optimum stock levels, zero lapses in gold/repairs/custom orders.

5. Branch Marketing, Advertising & Promotions

- Study competitor promotions and suggest new strategies.

- Plan and execute local marketing campaigns during festivals/events.

- Promote and achieve Gold Tree scheme targets.

- Represent Bhima at customer/community functions.

- KPI: Timely execution of marketing activities, achievement of Gold Tree scheme targets.

6. Team Management

- Communicate monthly targets and motivate the team.

- Monitor staff grooming, punctuality, and discipline.

- Provide training on product knowledge and customer service.

- Conduct regular performance reviews and ensure retention.

- KPI: Employee retention and engagement, enhanced customer handling and product knowledge.