Bharat Financial Inclusion - Cluster Manager

Key Responsibilities:

Leadership & Team Management: Lead and manage a team of branch staff, providing direction, guidance, and motivation to ensure the successful implementation of our financial inclusion programs and achievement of business targets.

Operational Oversight: Oversee the day-to-day operations of multiple branches, ensuring effective implementation of all policies and procedures. You will be the primary point of contact for all operational issues within your cluster.

Strategic Execution: Drive initiatives to improve service quality and customer satisfaction, and ensure compliance with all regulatory requirements and standards.

Stakeholder Management: Build and maintain strong relationships with local communities and stakeholders to enhance our brand presence and expand our reach.

Performance & Cost Control: Monitor the financial performance of your cluster, control operational costs, and implement strategies to drive profitability and sustainable growth.

Required Skills & Qualifications:

Leadership: Proven leadership and team management skills, with a focus on coaching and developing talent.

Experience: Prior experience in a leadership role within banking, finance, or microfinance.

Communication: Strong communication and interpersonal skills, with proficiency in the local language.

Problem-Solving: Excellent problem-solving and decision-making abilities.

Knowledge: In-depth knowledge of financial products, regulatory requirements, and compliance standards.

Education: A Bachelor's/Master's degree in Finance, Business Administration, or a related field.