Beyond Universe Software Technologies - Lead - Product Design & Customer Experience

Role Summary:

Company: Beyond Universe Software Technologies Pvt. Ltd. (BUSoftTech)

Role: Lead - Product Design & Customer Experience

Experience: 7-10 years (with 2+ years in leadership/mentorship)

Location: Chennai / Hybrid

Tags/Keywords: Product Design Leadership, Design Strategy, Customer Experience, Digital Transformation, UX Research, Enterprise Products

Role Overview:

- This role is positioned as strategic ownership of product design & customer experience.

- The Lead will drive the design vision for enterprise and consumer products, ensuring user-centric solutions that align with business goals.

- The focus is on design leadership, governance, and business impact, not just execution.

Key Responsibilities:

- Partner with leadership and PMs to define design strategy and roadmaps.

- Own governance of design systems and guidelines across products.

- Lead user research, usability programs, and data-driven design iterations.

- Manage and mentor a design team, ensuring business objectives translate into design deliverables.

- Present to senior stakeholders, defending design decisions with ROI impact.

- Track trends in UX/CX and recommend innovations for scalability and global relevance.

Skills & Qualifications:

- 7-10 yrs in product design with strategic leadership experience.

- Strong portfolio showing measurable impact of design on business outcomes.

- Excellent communication with C-level stakeholders.

- Experience in enterprise/digital transformation design initiatives.

- Exposure to design systems, accessibility, and data-driven design practices