Baroda Global Shared Services - Manager - Sales Training/Learning & Development - Banking Segment

Job Purpose: To lead the training strategy and execution for the Retail Sales Function, managing a team of three Zonal Sales Trainers, while directly engaging with Sales Managers and leadership to drive a high-performance, learning-focused culture across the sales team. The role includes designing, delivering, and evaluating impactful learning programs and ensuring effective stakeholder and vendor management.

Key Responsibilities:

1. Learning Strategy & Program Ownership

- Design and roll out structured training journeys for new joiners and tenured employees in the Retail Sales team.

- Lead the Prarambh (Induction) and Udaan (Skill-building) training programs.

- Curate functional, behavioural, and compliance training aligned with business goals.

2. Team Management

- Lead, coach, and manage a team of three Zonal Sales Trainers.

- Review trainer performance and provide developmental inputs.

- Ensure regional training coverage and learning KPI achievement.

3. Manager-Level Learning Engagement

- Drive direct engagement and learning interventions for ASMs, RSMs, and Zonal Sales Heads.

- Deliver coaching sessions, workshops, and leadership skill development initiatives.

4. Stakeholder & Vendor Management

- Collaborate with Retail Sales leadership to understand learning needs and align training interventions accordingly.

- Act as a bridge between Sales, L&D, HR, Risk, and Compliance teams.

- Coordinate with external content vendors and training partners.

5. Reporting & MIS

- Track learning participation, effectiveness, and business impact through LMS and dashboards.

- Share regular reports with NSMs and senior stakeholders.

- Support audit and compliance needs related to training documentation.

Qualification & Experience:

- Graduate / Postgraduate in any discipline. MBA in HR / Training preferred.

- 8-12 years of experience in L&D, with at least 3 years in a leadership Sales Training role.

- BFSI industry experience, especially in retail loans, preferred.

Skills & Competencies:

- Strong knowledge of sales lifecycle and customer management.

- Excellent communication, facilitation, and coaching skills.

- Strategic mindset with ability to align learning to performance metrics.

- High stakeholder management ability across levels.

- Proficiency in MS Excel, PPT, LMS, and virtual training platforms.