Operational Excellence:

- Oversee and manage end-to-end banking operations processes including account management, payment processing, fund transfers (NEFT/RTGS/IMPS), clearing, reconciliation, and settlements.

- Ensure timely and accurate processing of financial transactions across various banking platforms.

- Monitor daily operations to identify inefficiencies, errors, or process gaps and implement corrective actions.

- Liaise with cross-functional departments (Customer Service, Compliance, IT, Finance) to ensure smooth operations and issue resolution.

Risk & Compliance:

- Ensure all operations are compliant with RBI guidelines, AML (Anti-Money Laundering) regulations, and internal risk controls.

- Support internal and external audits by providing accurate data and process documentation.

- Maintain and update SOPs (Standard Operating Procedures) in line with regulatory changes and best practices.

Process Improvement & Technology:

- Identify opportunities for automation and digitization within the banking operations workflow.

- Collaborate with technology teams to implement system enhancements and operational tools.

- Monitor KPIs and process SLAs to drive performance improvement and cost efficiency.

Customer Service & Support:

- Resolve escalations related to transaction delays, discrepancies, or service requests.

- Support front-end teams with backend operational insights and documentation.

Team & Vendor Management (If Managerial Level):

- Lead and mentor junior team members, monitor performance, and provide training as needed.

- Coordinate with external vendors and third-party service providers for outsourced operational functions.

Required Technical & Functional Skills:

- In-depth understanding of core banking operations: account opening/closure, KYC processing, fund transfers, fixed deposits, loans operations, etc.

- Familiarity with banking systems such as Finacle, Flexcube, TCS BaNCS, or other CBS platforms.

- Proficiency in MS Office tools (Excel, Word, PowerPoint); knowledge of MIS reporting and data reconciliation.

- Knowledge of SWIFT, NEFT, RTGS, UPI, and other payment systems.

- Experience with Regulatory Reporting, RBI guidelines, KYC/AML norms, FEMA regulations (for forex ops).

- Strong analytical and problem-solving skills with attention to detail.

Qualifications:

- Bachelor's degree in Commerce, Finance, Business Administration, or related field (MBA/CA/ICWA preferred for senior roles).

- 5-10 years of relevant experience in banking or financial services operations.

- Certifications in AML/KYC, banking regulations, or operations management (optional but preferred).

Key Competencies:

- Strong communication and interpersonal skills

- Ability to multitask and work under tight deadlines

- High level of integrity and professionalism

- Process-oriented mindset with a customer-first approach

- Ability to manage confidential and sensitive information with discretion

Why Join Us:

- Work with a reputed financial institution with a stable and growth-oriented work culture.

- Be part of transformative digital banking initiatives.

- Opportunities for career progression and continuous learning