B2B Customer & Sales Digital Portfolio Lead - Digital Transformation/Product Management

Job Title : B2B Customer & Sales Digital Portfolio Lead

Location : Pune, India

Experience : 15-25 years

Role Overview:

- We are seeking a highly experienced B2B Customer & Sales Digital Portfolio Lead to drive the vision, development, and execution of customer-facing digital solutions. This role requires a seasoned leader with deep expertise in digital transformation, product management, and commercialization within B2B sectors. The ideal candidate will combine strategic foresight with hands-on execution to enable seamless global rollouts, enhance customer experiences, and accelerate digital adoption across sales and customer functions.

Key Responsibilities:

- Strategic Leadership: Develop and present strategic digital product visions tailored to customer personas at the Digital Decision Forum.

- Collaboration & Execution: Partner with Technology teams to prioritize, design, and deploy global customer-facing digital platforms.

- Digital Use Cases: Identify, validate, and execute digital use cases, while providing governance and mentorship across teams.

- Platform Deployment: Coordinate rollouts of Salesforce, SAP Commerce, and other customer engagement tools.

- Market Insights & Innovation: Track internal and external technology trends and recommend opportunities for digital innovation.

- Vendor Management: Oversee relationships with vendors and external suppliers, ensuring timely, high-quality delivery.

- Capability Building: Drive digital capability development in collaboration with Talent & Learning teams.

- Governance & Support: Provide operational, logistical, and administrative support for Digital Decision Forum activities.

Requisites:

- 15-25 years of relevant experience in digital transformation, product management, or customer-focused digital solutions, preferably in B2B sectors.

- Proven track record in leading digital product portfolios and commercialization initiatives.

- Strong background in sales, marketing, and operations.

- Expertise with CRM platforms (e.g., Salesforce) and customer analytics tools.

- Prior experience in senior leadership roles, managing cross-functional and global stakeholders.

- Bachelor's or Master's degree in Business, Economics, STEM, or equivalent.

- Preferred certifications: Agile, SAFe, Scrum Master, or Product Owner.

- Industry exposure to FMCG, retail, telecom, financial services, or healthcare is highly desirable.