We are seeking an experienced and strategic Project Manager to lead and oversee high-impact projects across the operations and logistics verticals. This role demands a deep understanding of e-commerce ecosystems, hyperlocal logistics, and supply chain operations. The ideal candidate will bring a wealth of experience in project management, stakeholder management, and process optimization while driving scalable solutions and operational excellence at a network level.
Key Responsibilities:
Strategic Project Leadership:
- Define and lead strategic initiatives focused on enhancing the operational health of the ONDC network.
- Develop and manage end-to-end project plans, ensuring timely delivery of key milestones across
multiple verticals.
- Oversee the design and implementation of scalable processes that align with business objectives and drive growth.
Process Governance & Optimization:
- Establish and maintain process governance frameworks to ensure smooth operations across the network.
- Lead process design, automation, and optimization initiatives to eliminate inefficiencies and improve transaction-level performance.
- Continuously assess and refine logistics operations for different categories such as F&B, grocery, and retail.
Data-Driven Performance Management:
- Define, monitor, and analyze key operational KPIs to maintain healthy logistics operations for Buyers, Sellers, and LSPs on the network.
- Use data-driven insights to identify bottlenecks, assess risks, and make informed decisions to enhance operational efficiency.
- Collaborate with tech teams to integrate advanced analytics, dashboards, and reporting systems for real-time performance tracking.
Stakeholder & Ecosystem Management:
- Build and nurture relationships with key stakeholders, including Network Participants (NPs), LSPs, and ecosystem partners.
- Serve as a liaison between business, operations, and technology teams to ensure seamless execution of network-level projects.
- Drive alignment across diverse stakeholders to ensure compliance, governance, and seamless onboarding processes.
Innovation & Problem Solving at Scale:
- Identify structural challenges in hyperlocal and national logistics operations and implement innovative, technology-driven solutions.
- Lead cross-functional teams to develop frameworks that can scale and adapt to evolving operational demands.
- Develop contingency plans and proactively mitigate risks to ensure uninterrupted service and smooth functioning of the network.
Leadership, Reporting & Communication:
- Prepare and present high-level project updates, performance insights, and strategic recommendations to senior leadership and key stakeholders.
- Act as a thought leader, contributing to the continuous evolution of operational frameworks and best practices.
Experience & Skills:
- 6-8 years of experience in e-commerce, logistics, supply chain management, or operations.
- Proven expertise in leading large-scale, complex projects and cross-functional teams.
- Strong understanding of hyperlocal logistics models and e-commerce operations across multiple categories.
- Demonstrated ability to drive process design, automation, and process governance at an organizational level.
- Advanced proficiency in data analysis, performance monitoring, and visualization using Excel, Power BI, SQL, or similar tools.
- Experience with project management tools such as JIRA, Asana, MS Project, or Trello.
- Strong knowledge of technology frameworks and the ability to drive the integration of tech solutions in operational processes.
Preferred Skills:
- JIRA management is highly desirable.
- Prior experience in managing projects at a network-level platform or marketplace ecosystem.
- Exceptional communication, negotiation, and stakeholder management skills.
- Ability to think strategically and translate business objectives into actionable processes.
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