AVP: Call Centre #contactcentre #callcentre #grievance #customerservice #projects #quality Job Description: - Looking for Contact/Call Centre Head with minimum 12 years of experience managing call centre operations, grievance management, customer experience, audit, client servicing, Team management, and project management, etc. Responsibilities: - Supervise the entire call center and deliver on contact center metrics. - Drive services from the contact center. - Will be responsible for ensuring best-in-class customer service at all levels. - Facilitate the training and other needs of customer-facing staff. - Manage the NPS exercise for the organization, including deciding on the sampling, mode of feedback and so on. - Work on other tools to understand the quality of customer service. - Ensuring temporary and permanent gaps are managed efficiently. - Work with business and other stakeholders to ensure that the gaps highlighted in field processes, systems etc are also fixed.

Noida

AVP - Contact Centre/Call Centre 

Job Description for AVP - Contact Centre/Call Centre  in Impactqube Consulting in  Noida for (12-18) years of experience. Apply Now!