Sales & Revenue Generation:

- Achieve and exceed sales targets within the designated area.

- Monitor store-wise sales performance and implement strategies to maximize revenue.

- Identify and capitalize on opportunities for upselling and cross-selling to boost sales.

- Develop and execute promotional campaigns to drive footfall and sales growth.

Operations & Inventory Management:

- Ensure adherence to standard operating procedures (SOPs) across all stores.

- Conduct regular audits to maintain cleanliness, product placement, and operational efficiency.

- Monitor inventory levels to ensure optimal stock availability, minimizing wastage and pilferage.

- Oversee the implementation and functionality of IT systems, such as POS and inventory management software.

Customer Service & Compliance:

- Ensure all stores deliver high-quality customer service by promptly addressing complaints and queries.

- Monitor and enhance Net Promoter Score (NPS) across all stores.

- Train staff to professionally offer health advice and product recommendations.

- Ensure compliance with pharmacy licensing laws, ethical practices, and company policies.

Team Management & Development:

- Recruit, train, and retain qualified store managers, pharmacists, and staff.

- Set clear performance goals and KPIs for team members and monitor their progress.

- Conduct regular performance reviews, providing constructive feedback and guidance.

- Motivate and mentor team members to achieve individual and team objectives.

Compliance & Legal Adherence:

- Ensure all stores comply with local drug laws, FDA regulations, and company policies.

- Oversee the timely renewal of licenses and certifications for all outlets.

- Conduct periodic compliance checks for storage, dispensing, and record-keeping guidelines.

Marketing & Partnerships:

- Coordinate with the marketing team to implement region-specific campaigns that drive traffic and sales.

- Ensure consistent branding across all stores, including signage, uniforms, and promotional materials.

- Build and nurture partnerships with local clinics, hospitals, and fitness centers to enhance store visibility and brand recognition.

Financial Management & Cost Control:

- Monitor and control store expenses to meet set budgetary goals.

- Analyze store-wise profitability and suggest corrective measures for underperforming outlets.

- Ensure the timely submission of financial reports and expense claims.

New Store Development:

- Identify potential locations for new stores through market research and feasibility analysis.

- Oversee the end-to-end process for new store launches, including hiring, inventory setup, and marketing efforts.

- Collaborate with the real estate and project teams to ensure timely and efficient completion of new store setups.

Strategic Planning & Reporting:

- Analyze sales trends, customer behavior, and market dynamics to drive strategic decisions and initiatives.

- Prepare and present detailed performance reports to senior management.

- Use data and insights to identify growth opportunities and areas for operational improvement.

Crisis Management & Contingency Planning:

- Respond promptly to emergencies such as supply chain disruptions, regulatory inspections, or customer grievances.

- Develop and implement contingency plans for unforeseen situations to ensure business continuity and minimize operational disruption.

Qualifications:

- Master's/Bachelor's degree in Pharmacy, Business Administration, or a related field.

- Proven experience in retail pharmacy management, preferably at a regional or multi-unit level.

- Strong leadership, communication, and interpersonal skills.

- Excellent analytical, problem-solving, and decision-making abilities.

- In-depth knowledge of pharmacy operations, regulations, and best practices.

- Demonstrated ability to drive sales growth and profitability.

- Experience in team management, training, and development.

- Ability to work independently and as part of a team.