Ather Energy - Regional Service Manager

YOULL BE OUR: Regional Vehicle Service ManagerVehicle service delivery.

YOULL BE BASED AT: Bangalore.

YOULL BE ALIGNED WITH: Zonal Vehicle Service Manager.

YOULL BE THE MEMBER OF: Vehicle service.

WHAT YOULL DO AT ATHER:

- You will be responsible for the team that operates our flagship workshops in the city; which is our

main point for customer interaction.

- Delivering a seamless and superior customer experience through the team at workshops making sure the team is passionate and committed to delivering the best experience to our customers is a key ask of this role.

- Drive service KPIs for the city.

- Manage the day to day service operations; ensuring the end to end process, guiding and mentoring the team that is executing these operations.

- You will also be responsible for ensuring payment collection from customers and the delivery of the scooter with high satisfaction levels.

- You will ensure that the projected volume plan is achieved.

- You will also monitor the warehouse operations in the city.

- This includes inventory management and coordination with the central warehouse.

- You will be administratively responsible for the management of the premises of Ather in the city.

HERES WHAT WE ARE LOOKING FOR:

- Experience in after sales operations and strong team management and collaboration skills.

- You need the customer first attitude for the ability to understand customer needs and exceed their expectations.

- A fair understanding of EV technology is a definite plus.

YOULL BE COLLABORATING WITH:

- Retail team.

- Customer service.

- Marketing.

- Customer quality.

- Service inventory.

IF YOU LOVE CHALLENGES, HERES WHAT WE HAVE FOR YOU:

- Demonstrate ability to control operational costs: cogs, manufacturing, wc, development budgets etc.

- Demonstrate the ability to scale operations and showcase value improvement.

- Demonstrate the ability to build new experiences and products at a rapid and hard to replicate pace.

COMPETENCIES:

TECHNICALLY

- Diagnostic skill (mechanical & electrics).

- Crisis management skill.

- Service operation management skill.

BEHAVIORALLY

- Continuous improvement mindset.

- Respect for people.

- Leadership.

- Self-motivated.

PERSONAL TRAITS

- Communication and team building.

- Critical thinking and strategy alignment.