he Key Focus Areas Are:

- Product Development and Enhancements

- Technical Analysis and Documentation

- Performance, Process, and Regulatory Improvements

- Business Process Definition and Optimization

- Driving Continuous Improvement Initiatives

- The ideal candidate will have a passion for personal and professional growth within the Technology Team.

- This includes seeking opportunities to influence business solutions and manage change activities during the project design phases.

- Requirements Analysis And Documentation - Conduct detailed analysis of business and client requirements, creating artifacts such as customer journeys, use cases, workflow schemas, and technical specifications.

- Ensure requirements are clear, unambiguous, feasible, and validated with key stakeholders.

- Eliminate duplication or overlap in documentation and maintain alignment with the strategic technology roadmap.

- Create detailed business process and rules documentation, gathering requirements from business users and getting sign off.

- Stakeholder Engagement - Identify and collaborate with key project stakeholders and workstream leads throughout the project lifecycle.

- Facilitate requirements elicitation through interviews, workshops, surveys, and other methods.

- Challenge stakeholders to ensure requirements align with business objectives and suggest alternatives to achieve cost-effective, efficient solutions.

- Governance And Traceability - Create and maintain a traceability matrix to ensure alignment between requirements and project deliverables.

- Apply robust version control to all documentation, ensuring each iteration is auditable and distinct.

- Oversee governance controls, including risk, change, issue, and dependency management.

- Project Support And Risk Management

- Provide a single point of contact between business units and IT/testing teams.

- Act as a subject matter expert throughout the project lifecycle, ensuring effective issue identification and resolution.

- Manage risks with clear mitigation plans and escalate critical issues with actionable recommendations to senior leadership.

- Business And Process Improvement - Participate in root cause analysis of complex problems and recommend system or process improvements to enhance productivity for both business and IT.

- Support testing efforts, when required, by coordinating activities and ensuring alignment with requirements.

- What are the requirements needed for this position?

Education:

Basic Qualifications Required - Knowledge, Skills & Experiences

Previous Experience:

- 4 to 6 years of progressive Business Systems Analyst experience in an Information Technology environment

- Proven experience in business system analysis or managing business process re-engineering and defining process improvements.

Knowledge And Skills:

- Ability to analyze business problems and propose effective solutions

- Requires a sound understanding of planning, analysis and testing techniques required to support distributed application development

- Requires proficiency in business system design/modeling, documentation and analysis techniques and testing methodologies

- Requires knowledge and experience in project management processes, including project planning and tracking principles, project risk and issues identification, assessment, tracking and mitigation

- Strong documentation skills, ensuring clear, concise, and audience appropriate deliverables (experience with tools like Miro/Visio is a plus).

- Requires understanding of capabilities, features and limitations of system development tools and the solutions built on the technology stacks

- Project Management and/or Business Systems Analyst Certification a plus

- Ability to estimate, plan, schedule, organize, coordinate, and execute activities

- Ability to effectively manage multiple assignments and priorities

- Ability to communicate effectively both orally and in writing to management, team members, business and technology professionals

- Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

- Ability to apply broad business knowledge and practical experience to the analysis/solution generation process

- Ability to coordinate system testing cycle, issues tracking and Resolution

- Ability to provide training, presentations and facilitation

- Ability to deliver results on time and within budget

- Ability to be adaptable to a variety of project team roles, such as analyst, tester, documentation writer and trainer

- Ability to develop good working relationships with business sponsors, business partners and technical staff

- Requires basic knowledge of project process re-engineering approaches and techniques

- Expertise in a variety of applications and business areas

- Continuous learning of new skills that add value to projects and assignments

- Knowledge and use of business applications and tools: MS Excel, MS

- Word, MS Outlook, MS Project, MS Teams, ADO, Jira, Confluence and Quip

- Keenly analytical with critical thinking ability, able to switch effortlessly between business and technical terminology, self-motivated, able to learn quickly, able to multi-task, able to meet deadlines, and has a fanatical work ethic

- Understanding of and familiarity with technical concepts (e. object-oriented software development, design patterns, data structures, algorithms, SOA principles, event-driven services, API endpoints, cloud/web services, SQL and JSON/XML)

- Commitment to continuous learning and professional development, with a positive and proactive approach to challenges.

- What other the Preferred Experience, Skills, and Knowledge required?

- Knowledge or experience within the Insurance industry or Finance sector

- Experience working in a growing organization and through change management

- Experience with and strong understanding of Agile concepts and processes

- Certification in project management or business system analysis