Head of Talent Systems and Service Delivery.
Experience: 12+ years.
Location: Gurugram.
Responsibilities:
- Manage service delivery across Talent Management, Learning, and Recruitment systems and associated vendors, driving high performance.
- Implement and oversee agile practices for the service delivery team, maintaining effective JIRA planning discipline, sprint planning, daily stand-ups, and retrospectives, aligned to the HRIS model.
- Prioritize work and backlog in alignment with stakeholder requirements, team capacity, and the CPO tech/HRIS Workday team as necessary.
- Instill a culture of measurable improvement through KPIs across colleague experience and service delivery best practices.
- Seek and act on trends in service tickets to improve employee and HR experience.
- Demonstrate best practice through management of critical incidents across the technology portfolio, coordinating with resolution parties and establishing effective communication for post-incident reviews.
- Support the Talent Product Roadmap in partnership with Product Owners for other systems within HRIS and technology teams to develop in-house governance and a consistent approach to process and service optimization.
Performance and Quality Management:.
- People Management.
- Project Management.
- Stakeholder objectives.
Requirements:
- Practical service delivery experience with core HR systems, preferably exposure to or a combination of Cornerstone (Mandatory), Workday, and Gloat.
- Experience in managing performance of third-party services and vendors.
- Handling escalation procedures, incident management, and related service delivery disciplines.
- Strong organizational skills and Stakeholder Management.
- Experience in developing and guiding junior team members.
- Communicate effectively with HR stakeholders and technology partners at different levels.
- Understanding of integration designs and associated system processes.
- Proficiency with JIRA and Agile methodologies.
- Ability to manage system audits and test cycles, providing efficiency and accuracy to support activities.
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