We are currently looking for an individual with strong business acumen in US healthcare (Revenue Cycle Management) to fill the role of Assistant Vice President RCM Operations.

The role holder will work closely with the Operational leadership team.

Assistant Vice President RCM Operations.

Role Profile:

Culture & Leadership:

- Champion a culture that aligns with companies purpose and values.

- Serve as a value-centric leader, modelling and promoting desired behaviours.

RCM Expertise:

- Demonstrate deep knowledge of Revenue Cycle Management (RCM) processes, including billing, posting, denial management, and collections.

- Proven track record in establishing operational rigor around processes, people, and financial metrics, ensuring all deliverables meet or exceed customer expectations.

- Metric-Driven Operations.

- Cultivate a metrics-oriented environment focused on delivering key performance indicators (KPIs).

- Lead and manage teams using data-driven insights to optimize performance and efficiency.

- Entrepreneurial Mindset.

- Operate with a customer-first philosophy, continuously seeking opportunities to drive revenue growth, improve margins, and enhance operational outcomes.

- Foster automation and innovation while maintaining a positive, engaging environment for all team members.

- Financial & Performance Accountability.

- Meet or surpass ambitious financial targets, including billing and accounts receivable (AR) cash goals.

- Oversee performance metrics rigorously, ensuring a high "metric met rate.

People Leadership:

- Provide coaching, mentorship, and candid feedback to develop high-performing teams.

- Champion a culture of meritocracy, transparency, proactive communication, and robust rewards and recognition.

- Interpret and influence financial performance through span analysis, resource capacity planning, and productivity improvement.

- Identify, define, measure, and report operational performance daily.

Global Team Management:

- Lead and inspire large, multi-cultural teams across global locations.

- Establish strong client relationships, understand client expectations, and align execution plans accordingly.

Collaboration & Communication:

- Partner with executive leadership (CEO/COO), operations managers, and support functions to achieve RCM operational excellence.

- Drive efficiency in capacity planning and FTE cost management across multiple locations.

Technical & Process Compliance:

- Ensure teams maintain required technical expertise; collaborate with Training to preserve high levels of competence.

- Uphold process compliance and service-level standards for global operations.

Transformation & Automation:

- Lead special projects aimed at accelerating transformation in RCM operations.

- Collaborate with the Solutions team to implement and expand automation initiatives.

Person Profile:

- Bachelor's or Master's Degree (or equivalent professional qualification).

- Minimum of 12 years of experience in Emergency Department / Hospital Medicine and Physician-based healthcare revenue cycle management, with at least 6 years in a people management role.

- Completed Lean and Project Management certifications.

- Strong budgeting, capacity planning, and process automation knowledge.

- Proficient in MS Office tools.

- Excellent strategic management skills and business acumen.

- Highly adept at problem-solving and data interpretation.

- Outstanding verbal and written communication skills.

- Able to thrive in fast-paced, high-pressure environments.

- Extensive familiarity with industry principles, procedures, and best practices.

- Proven ability to develop and coach large teams, leveraging in-depth operational expertise.

Work Week: Monday to Friday.

Shift: Night: 7:30 PM - 4:00 AM IST.

Location: Hyderabad