Assistant Vice President - Operations - Life & Annuities Claims Insurance

- Deep domain knowledge of Life & Annuities Claims Insurance. Understand the tasks/activities and systems used in the Claims Insurance

- End to end understanding of the lifecycle of a policy in Claims process

- Formulation and execution of capacity and staffing plans based on medium term business forecast.

- Negotiating and finalizing SLA's with the Client - contract negotiation

- Implementing revenue and cost plans

- Establishing a review/ reporting mechanism with the Client

- Developing and approving incentive plans

- Identify and champion black belt improvement projects

- Review the progress of attrition action plans and check effectiveness

- Provide leadership to team of Managers, Asst. Managers and Executives

- Ensure compliance to all internal and client requirements

The Performance parameters include:

- Client Management (20%)

- Financial (35%)

- Digital (5%)

- CSR (10%)

- People management (30%)

The weightages may change from time to time depending on business requirements

Any other essential function that may occur from time to time as directed by the Supervisor