Assistant Manager - CRM Business Reporting & Analytics

AM - CRM Business Reporting & Analytics

Role description: Market Ecosystems (ME) vertical is the central focal team that engages with all verticals to ensure enhanced client experience and entrenchment.

Opportunity with CRM and Analytics team - List of responsibilities and duties:

Key Responsibilities:

- Data and Reporting: Review leads/ opportunities and provide business intelligence driven insights

- Client Analysis: Delve deep into client acceptance and evaluation process, and drive discussions with leadership around actionables / next steps

- Provide business reporting support to leadership across various expertise areas, to help them understand key performance metrics and drive performance improvement

- Working on operational requirements of allied BU's like as Legal Risk, Quality Management team etc, and provide insightful solutions

Skills Required:

- Must have: Highly proficient in MS Office suite especially, Excel, PPT and Word

- Background in data management, MIS and data governance with an ability to work with teams and see the scope of improving data processes and data quality

- Excellent written and verbal communication skills

- Experience in providing support to senior leadership

- Good to have: Experience in developing reporting dashboards using data visualization tools such as Power BI, Tableau, Advanced Excel

- Collaboration: Working cohesively with Teams, provide outputs on short TAT