Assistant General Manager/General Manager - Sales Training

Role Objective:

We are looking for an expert trainer for our luxury / premium portoflio. The incumbent must be conversant with delivery models, modes of training, cultural nuances and their implications. The key focus would be to ensure that all sales professionals have thorough knowledge of the products in various segments, can effectively use closing skills, overcome objections, and use consultative selling techniques.

Role & Responsibilities:

- Work closely with business to understand marketing and sales strategy. Conduct Training Need Analysis at an individual as well as group level for our sales associates. Collaborate with recruitment and sales teams to ensure 100% coverage of the target audience.

- Take complete ownership of training processes, content design and coordination with key stakeholders. Report on training program effectiveness to business leaders, team leaders and training leads.

- Develop suitable learning aids like audio visuals, instructional material etc. to enhance the effectiveness of training programs. Establish processes to standardize the content and keep it updated. Organize training sessions and ensure efficient delivery. Coordinate the necessary logistics with the help of locations coordinators to ensure effective conduct of programs

- Study sales pitches and skills used by competition as well as outside the industry in other sectors to incorporate best practices

- Travel to markets regularly to oversee knowledge transfer at the ground level, hand holding team leaders and sales managers as required. Sustain an open-communication climate to understand preferences for training areas and suggestions for improvising training practices.

- Build and manage training calendar for our various sites and collaborate with team leaders to ensure execution as planned

- As required, liaison with vendors to create course curriculum based on the identified needs and follow through the process of review and approval