Assistant General Manager/Deputy General Manager/Lead - Technical Sales - Copper Wires

We are seeking a dynamic professional at the AGM / DGM level to lead and strengthen our technical sales, customer service function.

The ideal candidate will bring strong experience in handling end-to-end customer service operations, with prior exposure to reputed organizations in manufacturing, engineering, or allied industries.

Key Responsibilities:

- Lead technical sales and customer service operations, ensuring seamless service delivery and issue resolution.

- Develop and implement strategies to enhance customer satisfaction and retention.

- Collaborate with cross-functional teams (technical, operations, supply chain) to address customer requirements effectively.

- Monitor service KPIs and drive continuous improvement initiatives.

- Build and manage strong customer relationships, ensuring long-term partnerships.

- Handle escalations with professionalism and provide timely resolutions.

- Train and mentor team members to deliver superior customer experience.

- Should have copper wire industry exposure.

- Proven track record in customer relationship management at senior levels.

- Strong leadership, analytical, and problem-solving skills.

- Excellent communication and stakeholder management abilities.

Education:

- Bachelor's degree in Engineering/Technology or related.

- MBA or equivalent qualification will be an added advantage.