The Division Head - Industrial Doors will be a strategic leader responsible for the overall profitability, growth, and operational excellence of the Industrial Door division. This role encompasses leading sales, marketing, operations (installation & service), project management, and potentially manufacturing/assembly for a diverse range of industrial door products (e.g., high-speed doors, sectional doors, rolling shutters, hangar doors, dock levellers, fire-rated doors). The successful candidate will drive market share expansion, ensure exceptional customer satisfaction, optimize operational efficiency, and develop a high-performing team.

KEY DUTIES & RESPONSIBILITIES:

Strategic Leadership & Business Growth:

- Develop and execute a comprehensive strategic plan for the Industrial Door division, aligned with the company's overall business objectives.

- Identify new market opportunities, product segments, and customer verticals to drive revenue growth and market share expansion.

- Conduct market research and competitive analysis to stay abreast of industry trends, technologies, and competitor activities.

- Set ambitious but achievable sales targets and develop strategies to meet and exceed them.

- Drive innovation in product offerings and service delivery to maintain a competitive edge.

Sales & Marketing Management:

- Oversee and guide the sales team in identifying, nurturing, and closing large industrial door projects.

- Develop and implement effective sales strategies, pricing policies, and promotional activities.

- Build and maintain strong relationships with key clients, consultants, architects, contractors, and channel partners.

- Represent the company at industry events, trade shows, and conferences.

- Develop compelling marketing collateral and sales tools.

Operations & Project Management:

- Ensure efficient and timely execution of industrial door projects, from order to installation and commissioning.

- Optimize installation processes, ensuring adherence to safety standards and quality benchmarks.

- Oversee the service and maintenance operations, focusing on maximizing uptime and customer satisfaction.

- Implement robust project management methodologies to control costs, timelines, and quality.

- Manage inventory of spare parts and components to support service and installation needs.

Financial Management & P&L Responsibility:

- Full P&L responsibility for the Industrial Door division.

- Develop and manage the division's budget, ensuring cost control and optimal resource allocation.

- Monitor financial performance, analyse variances, and implement corrective actions as needed.

- Drive profitability through effective pricing, cost management, and operational efficiency.

Team Leadership & Development:

- Recruit, train, mentor, and motivate a high-performing team across sales, service, and project management.

- Foster a culture of accountability, collaboration, and continuous improvement.

- Conduct performance reviews and provide constructive feedback to team members.

- Develop individual and team capabilities through ongoing training and development programs.

Customer Relationship Management:

- Ensure high levels of customer satisfaction through proactive communication and effective resolution of issues.

- Develop and implement strategies to enhance customer loyalty and repeat business.

- Act as an escalation point for critical customer concerns.