Area Service Manager - Mobile

Area Service Manager Mobile After Sales Service.

Location: kerela.

Position Overview:

- We are seeking a highly motivated and experienced Area Service Manager to oversee our mobile after-sales service operations.

- The ideal candidate will be responsible for managing service centers, ensuring efficient repair processes, and maintaining high standards of customer support.

Responsibilities:.

- Ensure that the required network is provided by the ASMs for all projects as per Projects.

- Ensure that in case there is a backout / termination of any partner, the same needs to be completed within 7 days.

- Walkin KPIs: Drive the KPIs of all Walk In Brands.

- Financial Health: Ensure that they have a weekly review with the partner on their payment outstanding and ensure that the partners complete their payments.

- Defective Parts Management: Ensure that they are able to dispatch all Brand Defective dispatches as per the allocation provided from HO on weekly basis.

- Audit of ASCs: ASMs should have a very clear Audit plan as per PJP and prescribed format.

- Brand Relationship: ASMs are supposed to coordinate with the Local Brand ASMs and ensure that the Local issues are resolved locally.

- Onsite Network: Ensure that the Onsite KAM is being provided as a Backup, so that the open calls are closed.

- Visit & resolve issues related to ASP & Customer complaint.

- Ensure follow ups with ASC pertaining to various issues for timely closure of calls.

- To act as a bridge between HO Operation Team and related State ASP working.

- To support & train ASPs for operating CRM Modules.

- To solve Problem and maintain good communication with all ASP's working in the State.

- To ensure proper channel is maintained working with ASP & Brand.

- Report at once any issues related to working with HO Operation Team.

- Ensure effective implementation of Mobile service support and Operation.