Amazon - Program Manager

Program Manager

As Program Manager you will:

- Drive expansion of Instock program and prepare a strategic roadmap involving unique and innovative customer solutions

- Implement programs to drive broader and deeper engagement of Amazon Selling Partners, thereby improving adoption of the product

- Create reports and metrics to demonstrate progress towards goals, provide new insights, and send regular updates to senior leadership

- Partner with WW amazon teams to identify and drive upstream defect elimination projects

About You:

- Leader: You have lead cross-functional teams against tangible milestones and consistently delivered valuable projects. You have ability to think both strategically and tactically in a high-energy, fast paced environment.

- Doer: Youve successfully delivered end-to-end projects, working through the many obstacles along the way.

- Detail Oriented: You have an enviable level of attention to detail, and catch things that others miss.

- Influencer: Innovative leader with the ability to identify opportunities and gain support with data, storytelling, and persuasion.

- Communicator: Ability to communicate expectations, requirements, and progress to senior leaders, peers, and team members, selling partners.

- Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges.

Key job responsibilities:

As Program Manager you will:

- Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations

- Work directly with operations leaders, support leaders, and third party vendors to design and deliver scalable solutions

- Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and deliver on-time

- Own program communication; accelerating progress by driving crisp and timely decisions, removing barriers, escalating as appropriate

- Influence design and development of strategic processes

- Work with program managers and business leaders to communicate and impact critical business initiatives

- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions

- Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers

- Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence