Description
- Plans, directs, and coordinates activities to meet customer expectations and improve service.
- Fosters open communication with operations, sales, and management to align goals and drive best practices.
- Provides clear leadership, proactive team management, and motivates through honest dialogue.
- Continuously enhances profitability by improving and re-engineering processes, while investigating incidents and implementing corrective actions.
Strategic
- Manage service providers and ensure top-tier RFQ/RFI responses and full compliance.
Tactical / Operations
- Guide sales operations, maintain and update business plans, and drive digitalization.
- Build strong relations with carriers, vendors, and authorities; ensure data integrity and compliance.
- Track and improve departmental productivity.
Customer Focus
- Act as key sponsor for at least two major customers, providing pricing, routing, and technical solutions.
- Help teams deliver competitive proposals and grow export business.
Finance
- Achieve planned net revenue and yield; assist in airfreight tactical business planning.
Requirements
- IATA/FIATA course graduate preferred.
- 8+ years air freight experience (commercial and operational), including 3-5 years in management.
- Strong planning, organizing, and shipment control skills.
- Fluent English; excellent cross-cultural communication.
- Charismatic, confident, and highly driven professional.
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